Who we are

Headquartered in the UK in 2016 and with branch offices in India and France, Hatigen is renowned as one of the leading IT consulting services companies serving clients all across the globe. With a team of strategic minds and well-experienced professionals in various technologies, we provide IT consulting services in various domains such as Big Data, Machine Learning, Artificial Intelligence, Cloud Computing, Data Science, etc. Adding to this, we have a proven track record of serving various industries such as Banking & Finance, Healthcare, Public Services, Insurance, Charity, and Retail. Thus, we help businesses make the right decisions and thrive with our innovative solutions through our IT consulting services.

Furthermore, Hatigen is also recognized as the organization that trains and empowers individuals on various technologies and thus encourages them to build their careers.

What will your job look like

• Provide first-line technical support to users via phone, email, chat, or ticketing systems
• Diagnose and troubleshoot hardware, software, and basic network issues
• Install, configure, and maintain desktops, laptops, printers, scanners, and mobile devices
• Set up and support operating systems, business applications, and productivity tools
• Assist users with login issues, password resets, email configuration, and access permissions
• Monitor and manage support tickets, ensuring timely response and resolution within SLAs
• Record incidents, document solutions, and update knowledge base articles
• Perform routine system maintenance, updates, patches, and antivirus checks
• Support onboarding and offboarding activities including account creation and device setup
• Escalate complex or unresolved technical issues to senior support or infrastructure teams
• Ensure compliance with IT security policies, data protection standards, and best practices
• Communicate technical instructions clearly to non-technical users
• Provide excellent customer service and maintain user satisfaction

Requirements

• Bachelor’s degree/Diploma in Computer Science, Information Technology, or related field
• 0–3 years of IT Helpdesk/Desktop Support/Technical Support experience (internships acceptable)
• Basic knowledge of Windows OS, Microsoft 365/Office, networking fundamentals, and hardware troubleshooting
• Familiarity with helpdesk/ticketing tools
• Good analytical, troubleshooting, and problem-solving skills
• Strong verbal and written communication skills
• Ability to work independently and in a team
• Certifications like CompTIA A+, Microsoft Fundamentals, or equivalent are advantageous